Payment & Checkout Info

• We accept payments by Paypal , major credit cards or by Money Order;

 

• Credit card payment is processed by PayPal, but you are not required to have or create a PayPal account;

 

If you already have a PayPal account or want to open an PayPal account for your payment, please click on the "check out with PayPal" button when you finish shopping.

 

 

If you would lik pay with your credit cards,but don't wish to set up a PayPal account, please click on the "CHECKOUT NOW" button and follow the simple instructions. You will be directed to Paypal where you can pay with your credit card.

 

• If you would like to pay by Money Order, please contact us of how to send Money Order.
  

 

Our Website is a SSL secured site with the added protection of Paypal to give you total security for online payments.

 

Shipping Info

We use Canada Post or UPS as our shipping carrier, please refer to the below information for the delivery time:

Total delivery time = Stock handling time + shipping time

 

 

• Stock handling time = After your payment is confirmed, item will leave our warehouse the same business day or next business day if payment is received after 2:00pm Mountain Time (US & Canada) . Sotck availability is indicated in each product description on our online listings.

          Minimum stock handling time: 0-1 business days

 

 

• Shipping time = Please select a shipping method when checking out, Shipping time will vary according to different shipping methods and destinations.

          Minimum shipping time: 2-12 days 

 

Shipping Method	Shipping Time	Shipping Fee	Tracking Status
Canada Post Expedited Parcel Domestic	2 to 7 days within Canada	Calculated	Y
UPS Standard-Domestic	2 to 7 business days within Canada	Calculated	Y
Canada Post Expedited Parcel USA	4 to 12 business days between major centres in Canada and the USA	Calculated	Y
Canada Post Small Packet Air-USA	6 to 10 business days	Calculated	N
UPS standard-USA*	5 to 7 business days	Calculated	Y
Canada Post Small Packet Air-International	6 to 10 business days	Calculated	N
Canada Post surface shipping-International	4 to 6 weeks	Calculated	N
Notice:We ship to worldwide, if you could not find a shipping method to ship to your country when checking out,please inquire us for a shipping method and charge.

* For UPS standard shipping to USA, UPS will charge a brokerage fee for package with value over $200 USD, please refer to the UPS offical website for detailed fees.



Return Policy

All product will be checked and securely packed before sending out. If items are unfortunately received defective, please read the following terms for return for change or refund:

Terms of return for change or refund:

• If item is received defective, returns are permitted and must be initiated by the buyer within 7 days from delivery date;
• In order to return an item you must contact us to request a Request for Return/Refund Number (RFR);
• For products that we verify to be defective, we will pay the shipping fee of sending back the item to you or refund you the money;

 

Contact us

• If have any questions, please feel free to contact us, we will answer your questions within 24 hours (most of the time, we will reply to your inquiry in one hour);

• Our contact E-mail is: sales@hobbystuffdepot.com